Please find below a series of documents that provide all the information or answers to questions you may have about the centre. (all links are clickable links)
FREQUENTLY ASKED QUESTIONS
HOW DO I ENROL?
Enrolling is simple and online with links to the enrolment form found all over our website. Under our Home page click ‘ENROL NOW’, Under Enrolment click either ‘ENROLMENT FORM’ or ‘BOOK NOW’ found under the outline of each form of care we offer. Please note enrolment does not guarantee a spot.
WHAT TIME ARE YOU OPEN/CLOSED?
The centre is open from 7am-8:30am and 3pm-6pm during the school term. During vacation care we are open from 7.30am-6pm.
CAN MY CHILD BRING A TOY FROM HOME?
We would prefer they leave all toys at home as there is a likelihood things may become damaged at the centre and the centre cannot guarantee toys will return in the same condition they arrived. There are plenty of toys at the centre for children to play with and we are open to requests for new toys at all times. If they must bring a toy for comfort reasons they are welcome to do so but this is done at their own risk.
I HEARD YOUR AFTERSCHOOL CARE IS FULL HOW LONG IS THE WAITING LIST/TIME FRAME FOR A SPOT?
Unfortunately our waitlist is very long, we and The Committee are doing all we can to expand the numbers we can take but currently our waitlist is around 60-70 children each day with a waiting time of over 2 years.
WHY CAN YOU NOT JUST TAKE ONE MORE CHILD FOR AFTERSCHOOL CARE?
Our numbers are set by government guidelines and dependant on the size of the centre we are licensed for 50 children and to operate over this capacity is illegal and would result in fines or the centre being shut down.
WHAT IS YOUR CANCELLATION POLICY?
Our cancellation policy is 2 weeks for all permanent bookings during the school term. Please note that due to high demand for vacation care we cannot accept cancellations for vacation bookings regardless of circumstance.
CAN I PACK EXTRA SNACKS?
Of course! Whilst the centre does provide food each day, extra snacks are always welcome and children may request to eat these snacks outside of otherwise dedicated meal times if they would like.
I HAVE ANOTHER QUESTION WHO SHOULD I ASK?
You can ask our Director Ji Ni Chooi or any of the other staff (get to know our staff under educators). This can be done via phone 0413 170 223 or through email email@example.com